Frequently Asked Questions
Customaps is located in the land of hockey, beavers and maple syrup... More specifically in Montreal, Canada.
All our maps are proudly designed in Canada. We have partnered with print shops in Montreal, the US and Europe to print and deliver our maps worldwide.
All our maps data is pulled from OpenStreetMap. We can't thank enough the good people at OpenStreetMap for their amazing work and for making map data open source and available to everyone.
Since our maps data comes from OpenStreetMap, we unfortunately don't have control over it. WYSIWYG :)
Unless Themiddleofnowhere is located in outer space, then yes, it's possible! Our map builder allows you to generate a map of ANYWHERE (in the World that is).
About Our Printed Maps
We offer 3 different media options. Our most popular is poster paper. We also offer large scale prints such as peel & stick fabric and prepasted wallpaper.
Yes, we offer lamination options. for any specific request please contact us and we'll do our best to accommodate your request!
Yes we do. Just contact us and we'll do our best to accommodate your request!
All our wallpapers are made per order and custom sized to your requested dimensions. Since they are printed on panels, we can go as large as you need!
About Our Digital Maps
You would receive your order within the following two hours. Please check your spam mailbox if you have not received it. Please do not hesitate to contact us.
Sorry but no... You may share, copy, distribute, remix, build upon our digital maps for PERSONAL USE only. All our digital maps fall under the "Attribution-NonCommercial 4.0 International (CC BY-NC 4.0)" license
You can learn more about it here
No, the use of our digital maps for merchandise is not permitted.
Please contact us with the details of your project and we'll get back to you with a custom quote.
Our map builder allows you to customize your own map by changing its colors, add icons, add text, etc. If this isn't enough, our team of designers is ready to take on any small and large project! Just drop us a line here and let us know exactly what you are looking for.
We offer many customization options through our app here. If you need more options or if you need to display specific data: the first half hour of customization is free and we then charge $59.00 USD/hour.
Yes, we do!
Shipping times depend on the shipping method and the shipping destination. Below are general shipping speeds, after printing time:
USA 1-5 business days / CANADA 4-12 business days / EUROPE 4-10 business days / WORLDWIDE 10-20 business days
We offer free shipping worldwide on most posters (except 48" x 36"). For all other products, additional shipping fees will apply at checkout depending on the product and shipping address.
Sure thing! You'll receive and automated email with a tracking number as soon as your order leaves our facility.
Depending on the shipping destination, customs or duty fees may apply. Note that these fees are the responsibility of the recipient.
As maps generated using our map builder are printed on-demand, we unfortunately can’t accept returns or offer refunds UNLESS your map arrived damaged or is incorrect. We will simply ask for a picture of the issue(s) and then reprint your order immediately.
Please contact us within 14 days and we will reprint a new map right away. We'll just ask for for a picture of the damaged goods and you'll be on your way to a new map in no time!
Mistakes happen... We apologies for the inconvenience! Please contact us within 14 days of the date of receipt and send us a picture of the map you received. We will reprint your map right away.
Unless there is an obvious issue on our part, print colors may be slightly different than colors displayed on screen. Also, all computer screens display colors differently.
Please contact us at firstname.lastname@example.org and we’ll do our best to resolve the issue.
You can pay with a VISA, MASTERCARD, AMEX or via Paypal, Google Pay and Apple Pay.
Not at this time.
For large orders we will of course do our best to accomodate. Please contact us at email@example.com.