Frequently Asked Questions

About Customaps

Customaps is an online print shop that allows you to create a map of ANYWHERE in the world, in a countless number of styles. Print your map on poster, pre-pasted wallpaper or peel & stick wall mural. Want to print it yourself? Purchase a digital map instead!

Customaps is located in the land of hockey, beavers and maple syrup... More specifically in Montreal, Canada.

All our maps are proudly designed in Canada. We have partnered with print shops in Montreal, the US and Europe to print and deliver our maps worldwide.

All our maps data is pulled from OpenStreetMap. We can't thank enough the good people at OpenStreetMap for their amazing work and for making map data open source and available to everyone.

Since our maps data comes from OpenStreetMap, we unfortunately don't have control over it. WYSIWYG :)

Unless Themiddleofnowhere is located in outer space, then yes, it's possible! Our map builder allows you to generate a map of ANYWHERE (in the World that is).



About Our Printed Maps

We offer 3 different media options. Our most popular is poster paper. We also offer large scale prints such as peel & stick fabric and prepasted wallpaper.

If you wish to design your own map(s) using our map creator, you only have the choice of our poster paper. If you'd prefer print your map on a different substrate, we then suggest purchasing a digital map instead and print it on your end.

Unfortunately not.

No, our posters are not laminated. If you REALLY need them laminated, then we suggest you purchase a digital map instead and have it printed and laminated at a local printer.

Yes we do. Just contact us and we'll do our best to accommodate your request!

All our wallpapers are made per order and custom sized to your requested dimensions. Since they are printed on panels, we can go as large as you need!

Absolutely not! Both options we offer - peel & stick and prepasted - are extremely easy to install. Click on the following links to learn more about the installation process :
For our peel & stick wallpaper: click here.
For our prepasted wallpaper: here.



About Our Digital Maps

We currently offer 2 sizes - 18" x 24" and 36" x 24" and 3 resolution options per size - 72dpi, 150dpi and 300dpi. For custom sized maps, please contact us.

First, thank you :) Second, please allow us up to 1 business day to prepare your map and deliver it to you. We will send you a link to download your file ASAP.

Sorry but no... You may share, copy, distribute, remix, build upon our digital maps for PERSONAL USE only. All our digital maps fall under the "Attribution-NonCommercial 4.0 International (CC BY-NC 4.0)" license  Creative Commons License
You can learn more about it here

No, the use of our digital maps for merchandise is not permitted.

No, the use of our digital maps for commercial decoration is not permitted.

Please contact us with the details of your project and we'll get back to you with a custom quote.



Customization

Our map builder allows you to customize your own map by changing its colors, add icons, add text, etc. If this isn't enough, our team of designers is ready to take on any small and large project! Just drop us a line here and let us know exactly what you are looking for.

We offer many customization options through our app here. If you need more options or if you need to display specific data: the first half hour of customization is free and we then charge $49.00 USD/hour.

Yes we can! For more information on our GIS services, click here.



Shipping

Yes, we do!

Shipping times depend on the shipping method and the shipping destination. Below are general shipping speeds, after printing time:
USA 1-5 business days / CANADA 4-12 business days / EUROPE 4-10 business days / WORLDWIDE 10-20 business days

We offer free shipping worldwide with ground services. For faster services, please see our options at checkout. Additional shipping fees will apply.

Sure thing! You'll receive and automated email with a tracking number as soon as your order leaves our facility.

Depending on the shipping destination, customs or duty fees may apply. Note that these fees are the responsibility of the recipient.



Returns

As maps generated using our map builder are printed on-demand, we unfortunately can’t accept returns or offer refunds UNLESS your map arrived damaged or is incorrect. We will simply ask for a picture of the issue(s) and then reprint your order immediately.

Please contact us within 14 days and we will reprint a new map right away. We'll just ask for for a picture of the damaged goods and you'll be on your way to a new map in no time!

Mistakes happen... We're only humans! Please contact us within 14 days of the date of receipt and send us a picture of the map you received. We will reprint your map right away.

Unless there is an obvious issue on our part, print colors may be slightly different than colors displayed on screen. Also, all computer screens display colors differently.

That's a good one! Wait... Really? In the very unlikely event that you are disappointed with your custom map, please contact us at hello@customaps.com and we’ll do our best to resolve the issue.



Payments

You can pay with a VISA, MASTERCARD, AMEX or via Paypal, Google Pay and Apple Pay.

No.

We will only accept company checks upon receipt of a Purchase Order. Your Customaps will only ship once the check has been received by our billing department.

Not at this time.

Not at this time.